PRIVACY NOTICE
Effective Date: February 11, 2026
At CynderFX LLC, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Notice outlines how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
This notice applies to California residents and complies with the California Privacy Rights Act (CPRA) and California Consumer Privacy Act (CCPA).
1. Information We Collect
We may collect the following categories of personal information:
Identifiers: Name, email address, phone number, postal address, IP address, and other unique identifiers
Commercial Information: Payment information (credit card details, billing address), purchase history, shopping cart data, and records of products or services purchased
Internet or Network Activity: Browsing history, search history, information regarding your interaction with our website, browser type, device information, and pages visited
Geolocation Data: General location information derived from your IP address and shipping address
Inferences: Information drawn from the above categories to create a profile about your preferences and characteristics
Sensitive Personal Information: Account login credentials (username and password), precise geolocation (if you enable location services), and payment card information processed through our payment processors
We collect this information directly from you, automatically when you use our services, and from third-party sources such as analytics providers, payment processors, and e-commerce platforms.
2. How We Use Your Information
We use your personal information for the following business and commercial purposes:
To provide, maintain, and improve our products and services
To process transactions and send related information, including purchase confirmations, invoices, and shipping notifications
To communicate with you regarding orders, promotions, updates, and customer service
To personalize your experience and deliver targeted content and advertisements
To analyze usage trends and improve our website and services
To detect, prevent, and address fraud, security issues, and technical problems
To manage and fulfill orders, process returns and refunds
To comply with legal obligations and enforce our terms and policies
3. Sharing and Disclosure of Your Information
We do not sell your personal information. We do not share your sensitive personal information for purposes other than those disclosed in this notice.
We may share your information with the following categories of third parties:
E-commerce Platform: We use WooCommerce to power our online store. WooCommerce processes information about your orders, shopping cart, and account activity. For more information about WooCommerce’s privacy practices, visit https://automattic.com/privacy/
Payment Processors: We use PayPal and Square to process payments. When you make a purchase, your payment information is transmitted directly to these processors. PayPal and Square collect and process payment card data, billing information, and transaction details according to their respective privacy policies. For more information:
• PayPal Privacy Statement: https://www.paypal.com/privacy
• Square Privacy Notice: https://squareup.com/legal/privacy
Service Providers: Companies that perform services on our behalf, such as shipping and fulfillment services, data analytics, email delivery, hosting services, customer service, and marketing assistance
Business Partners: Third parties with whom we partner to offer certain products or services
Legal and Regulatory Authorities: Government entities, law enforcement, or other parties when required by law or to protect our rights
Business Transferees: In the event of a merger, acquisition, reorganization, bankruptcy, or sale of assets, your information may be transferred to the successor entity
Important Note About Payment Processing: We do not store complete credit card numbers on our servers. Payment card information is encrypted and transmitted directly to our payment processors (PayPal and Square) through secure connections. These processors are PCI DSS compliant and maintain their own security measures to protect your financial information.
4. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Notice, unless a longer retention period is required or permitted by law. Specifically:
Transaction data is retained for at least 7 years to comply with tax and accounting requirements
Account information is retained for the duration of your account plus 3 years after closure
Marketing data is retained until you opt out or request deletion
When determining retention periods, we consider the nature of the information, the purposes for which it was collected, and applicable legal requirements.
5. Security of Your Information
We implement reasonable administrative, technical, and physical security measures designed to protect your personal information from unauthorized access, use, alteration, or disclosure. These measures include:
SSL/TLS encryption for data transmission
Secure payment processing through PCI DSS compliant processors
Regular security assessments and updates
Access controls limiting who can view your personal information
However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
6. Your California Privacy Rights
As a California resident, you have the following rights regarding your personal information:
Right to Know: You may request that we disclose the categories and specific pieces of personal information we have collected about you, the categories of sources from which it was collected, our business or commercial purpose for collecting it, and the categories of third parties with whom we share it.
Right to Delete: You may request that we delete personal information we have collected from you, subject to certain exceptions (such as information needed to complete a transaction, detect security incidents, or comply with legal obligations).
Right to Correct: You may request that we correct inaccurate personal information we maintain about you.
Right to Opt-Out of Sale or Sharing: You have the right to opt out of the sale or sharing of your personal information. We do not sell or share your personal information as defined under California law.
Right to Limit Use of Sensitive Personal Information: You may request that we limit our use of your sensitive personal information to purposes permitted by law. We only use sensitive personal information (such as payment information and account credentials) for permitted purposes: to provide our services, ensure security, and complete transactions.
Right to Non-Discrimination: You have the right not to receive discriminatory treatment for exercising your privacy rights.
7. How to Exercise Your Rights
To exercise your rights described above, please submit a verifiable consumer request by:
Emailing us at: info@CynderFX LLC.com
Visiting our website and using the privacy request form (if available)
You may also designate an authorized agent to make a request on your behalf. The authorized agent must provide proof of their authority to act on your behalf.
We will respond to verifiable consumer requests within 45 days of receipt. If we require more time, we will inform you of the reason and extension period in writing.
Note: For information processed directly by our payment processors (PayPal and Square), you may need to contact them directly to exercise certain rights. We will assist you in identifying the appropriate party to contact.
8. Cookies and Tracking Technologies
We use cookies, web beacons, and similar tracking technologies to collect information about your browsing activities and enhance your experience on our website. This includes:
Essential cookies necessary for the website and shopping cart to function
Analytics cookies to understand how visitors use our site
Marketing cookies to deliver relevant advertisements
You can control the use of cookies through your browser settings. Note that disabling cookies may affect the functionality of our website, particularly the shopping cart and checkout process.
Some browsers support a Do Not Track (DNT) signal. We currently do not respond to DNT signals, but we provide you with choices about the collection and use of your information.
9. Marketing and Opt-Out
You may opt out of receiving promotional communications from us by following the unsubscribe instructions provided in those communications or by contacting us at info@Cynderfx.com. Even if you opt out of marketing communications, we may still send you non-promotional messages related to your account, orders, or our ongoing business relationship.
10. Third-Party Links
Our website may contain links to third-party websites or services that are not operated by us, including PayPal and Square payment pages. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.
11. Children’s Privacy
Our services are not directed to individuals under the age of 16, and we do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information promptly.
12. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country. When we transfer information internationally, we implement appropriate safeguards to protect your personal information.
13. Changes to This Privacy Notice
We may update this Privacy Notice from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you by updating the effective date at the top of this notice and, where appropriate, provide additional notice such as by email or a prominent notice on our website. We encourage you to review this Privacy Notice periodically.
14. California Shine the Light Law
Under California Civil Code Section 1798.83, California residents are entitled to request information regarding the disclosure of their personal information to third parties for direct marketing purposes. We do not share personal information with third parties for their direct marketing purposes without your consent.
15. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Notice or our data practices, please contact us at:
CynderFX LLC
Email: info@cynderfx.com